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A summary of our terms and conditions relating to all commercial training

1. Payment terms

Our standard payment terms is that payment is taken at booking unless otherwise stated. If payment by invoice the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.

2. Credit terms

Our standard credit terms for account customers are 30 days from the date of invoice.

3. Course bookings

Bookings may be made by email, via the Westcountry Training Solutions website or by fax, letter or phone. Please quote purchase order numbers where applicable.

4. Transfers

Should circumstances mean that you need to transfer to another course, the following charges will apply, dependent on notice given:

First transfer, made more than four weeks prior to the course start date - no charge

Two to four weeks notice given - 25% of the course fee

Less than two weeks notice given - 50% of the course fee.

 

All transfers must be taken within a period of six months from the original date.

5. Cancellations

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

More than four weeks prior to the course start date - no charge

Two to four weeks prior to the course - 50% of the course fee

Less than two weeks prior to the course - full fee.

 

NB Cancellation must be made in writing and received by Westcountry Training Solutions by the due date.

 

6. Non-attendance

If you do not attend a course, and you have not previously informed us, the full course fee remains payable.

7. Late arrivals/missed sessions

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.

8. Unforeseen circumstances

On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.

9. Requalification courses

To be eligible to attend an Level 3 First aid at Work two-day Requalification course, students must present a valid First aid at work certificate.

10. VAT

All course fees are subject to the current VAT (valid exemptions only).

11. Distance selling regulations 2000

We abide by the applicable elements of the Distance selling regulations 2000.

12. Guidelines for students and employers

 

It is the employer's responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer's responsibility to ensure that they are appropriately supported in their workplace.

 

Westcountry Training Solutions would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.

 

If it is felt that the student doesn't meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.

 

13. Fair processing

 

All information that we hold concerning you will be held and processed by Westcountry Training Solutions strictly in accordance with the provisions of the Data Protection Act 1998.